The Sultan Hotel & Residence Jakarta Policies
Age Requirement Policy
Guests must be 18 years or older with valid identification to reserve and check-in to a room.
Babysitting / Child Care Policy
Childcare or babysitting service is available on booking arrangement with a nominal charge applied. Please request upon reservation for this service.
Guest may cancel a reservation via our reservation system or sending a modification request by clicking on the link within the reservation email sent to the guest. Please be in time to avoid a No Show charge.
Check Acceptance Policy
We do not accept check for payment. All charges must be settled on cash or by credit card.
Chek-in and Check-out Policy
Check-in time is at 3 PM and check-out at 12 PM. Charges are applicable for late check-out depending on the availability.
Connecting Room Policy
Connecting Rooms are available and hotel cannot guarantee one's request due to the availability and different rate types.
Credit Card Policy
For online immediate transaction and to secure the rate and room availability, only Visa and Master Card credit cards are acceptable.
All rates are per room per night using Indonesian Rupiah (IDR) rates. All taxes and service charge are not included on the room rate.
Early Arrival Policy
Should the accommodation is required before 3.00 PM, please inform to us by sending an email or call directly to the hotel at least the night before your arrival. Charges are applicable for late check-out depending on the availability.
Payment gateway is valid on this website, therefore any credit / debit card details registered will be charged instantly. Should the transaction is successful, your reservation will be confirmed and the deposit will be posted onto your reservation.
All major Credit Card, such as: Visa, MasterCard, Diners Club, JCB Card & American Express, and Indonesian Debit Card, such as: CIMB Clicks & Mandiri ClickPay is accepted.
Your credit / debit card will be charged by Singgasana Hotels & Resorts for the full price (sometimes without any option to refund depends on the room rate - booking conditions, see ‘Booking Conditions’ below). After payment and transaction succeeds, you will receive a reservation confirmation on the registered email.
Please check the reservation details thoroughly for any such conditions prior making a reservation. Singgasana Hotels & Resorts will precede a refund, if and when applicable, within a reasonable timeframe. We use the "Secure Socket Layer (SSL)" technology for our services in order to safeguard and encrypt your credit card information
If in any case you found a suspicion of fraud or an unauthorized use of credit card, please contact your bank or card issuer immediately. If you suspect an unauthorized or fraudulent booking made via Singgasana Hotels & Resorts Online Reservation, please contact our Customer Service team immediately.
You must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make a reservation and transaction (or having the authorization from your legal guardian). The card you use for transaction shall belonging to your own, or you have a legal authorization (from the card holder) to make a transaction with his / her card. You accept the financial responsibility for all transactions made under your name or account. Please make sure that there are sufficient funds to cover the cost of the transaction.
Please make sure that you have provided the correct details for a booking. Singgasana Hotels & Resorts reserves the right to not accept certain credit cards.
We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the site. Reservations are not confirmed until you have received a confirmation mail and it is possible that Hotel could become fully booked during the fraud check, in which case the reservation will no longer be available. Singgasana Hotels & Resorts can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect customer’s privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled.